Welcome

Hospitality Solutions are based in Newtyle, Scotland and are delighted to work with clients throughout UK including Scotland, England, Wales and Ireland. Our leading service is producing tailor made mystery guest packages for our clients. Hospitality Solutions can be your eyes and ears and let you know what your customers really think.

Hospitality Solutions employ a 360-degree consultative process ensuring the unique elements of individual business are recognised, evaluated and carefully analysed. Using targeted customer profiling, tailored reporting and full staff de-briefs where necessary. This service enables clients to take a holistic view of their business and identifies areas for improvement.

We are delighted to work with various establishments including Independent Hotels and Restaurants, Coffee shops, bakeries and visitor attractions. Hospitality Solution’s aim is to make mystery shopping available to all businesses regardless of size.

Hospitality Solutions would like to help you continue to meet and exceed customer expectations and maintain a high level of standard throughout your service.

Hospitality Solutions also offer a number of other services.

For more information on the above services please see the full details on our "Mystery Shopper Service" and "Consultancy Services" pages.

Hospitality Solutions is delighted to work with both established companies and new ventures looking for some advice. Please do not hesitate to contact us.

If you require a service not listed, please contact us to discuss your requirements in more detail. We work closely with a number of affiliated companies who may be able to help.